1. Definitions
    1. “Company” means CitySwish Ltd
    2. “Services” means the beauty, massage and hairdressing services and treatments made available to the Customer by the Company at the Customerʼs respective location
    3. “Customer” means the individual or organisation who buys or agrees to buy any of the Services from the Company
    4. “Website” means the Website www.cityswish.com
    5. “Terms and Conditions” means the terms and conditions of sale set out in this document and any special terms and conditions agreed directly between the Company and the Customer
  2. Acceptance of Terms
    1. Please read these Terms and Conditions carefully before using our Website and or booking a treatment with the Company
    2. Without prejudice to the above, by using or accessing our Website, you agree to be legally bound by these Terms and Conditions of use as they apply to your use of or access to our Website
    3. Without prejudice to the above, by booking any Services with the Company you agree to be legally bound by these Terms and Conditions
    4. If you do not wish to be bound by these Terms and Conditions then you may not use our Website or book any Services with the Company
  3. Modifications to Website
    1. We reserve the right to alter, suspend or discontinue any aspect of our Website or the content or Services available through it, including your access to it. Unless stated otherwise, any new features including new content, and/or the sale of new Services shall be subject to these Terms and Conditions
    2. We reserve the right to change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change
  4. Links to Third Party Websites
    1. Our Website includes links to third party websites which are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites
  5. Use of Cookies
    1. Cookies are used on the Website in order to collect data. Cookies are small text files which are stored in your computer and then saved by your browser. They help to make the online booking experience more user-friendly, more effective and safer for you
    2. Cookies do not cause any harm to your computer and do not contain any viruses. You can use your browser settings to determine whether cookies may be installed. Should you prefer not to accept the use of cookies on our Websites, you can prevent it through the respective changes in your browser settings
  6. Appointment Bookings, Changes and Cancellations
    1. The Company reserves the right to withdraw any Services offered on the Website at any time, and shall not be liable to anyone for withdrawing any Services from the Website or for refusing to process an order
    2. A booking can be made and paid for directly online and the Company will provide written confirmation of your booking by email
    3. A booking request may be submitted via the Website, by telephone or email and the Customer will receive an email acknowledging that the Company has received the request.
    4. Submission of a booking request, for which payment has not yet been made, does not mean that the Company has agreed to provide the Services
    5. All Customers agree to inform us of cancellations or amendments 24 hours before the scheduled booking. Any cancellations, amendments (or no shows) thereafter will not entitle the Customer to a refund
    6. For the avoidance of doubt, any partial cancellation (e.g. reducing the number of treatments booked) is subject to the cancellation policy
    7. The Customer is responsible for providing access to the premises where the Services have been booked, and an appropriate room for the therapist to work in. Any failure to provide this for the therapist will equate to a cancellation and you will be charged for the private booking
    8. If you are late for your appointment, we may not be able to provide the full treatment within the prepaid booked time. However, our therapist will do his/her best to complete as much of the treatment as is possible within the remaining time. A Customer who is late by 30+ minutes will be regarded as a no show and will be subject to the cancellation policy outlined in clause 6.6
    9. If for any unforeseen circumstances the Company is unable to provide the Services at the specified location and time, the Company reserves the right to cancel the booking and to provide the Customer with a full refund.
  7. Medical Conditions
    1. Without exception, the beauty elements of the Services are not suitable for expectant mothers who are in the first trimester of their pregnancy
    2. If the Customer has a medical condition, of any nature, which could be negatively impacted by the provision of any of the Services, it is their responsibility to inform the therapist of such when making their booking
  8. Inappropriate Behaviour
    1. The Company has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour
    2. Payment will be required for the full treatment price
  9. Price and Payment
    1. The Company reserves the right to adjust the price and specification of any item on the Website and all third party sites at any time
    2. Details of the prices for the Services and the procedures for payment are displayed on or through our Website or linked third party websites. The price of any Services is the price in force at the time of your order
    3. Payment for the Services can be made via the secure online payment form, the link for which will be attached to your confirmation email, or over the phone with a debit or credit card.
    4. Any payments made online to CitySwish Limited are in GBP only, the Company will not accept any other form of currency payment through our payment provider Worldpay
    5. You undertake that all details you provide to us for the purpose of purchasing goods or Services which may be offered by us on our Website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or Services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or Services
  10. Gift Vouchers
    1. Bespoke CitySwish gift packages and credit can be purchased from the Company. To purchase, email enquires@cityswish.com with your request.
    2. The purchaser will receive an email to acknowledge their request, and the Company will request any additional information required to create the gift voucher (such as message, delivery method or other as relevant)
    3. There are no postage fees applicable for the provision of electronic vouchers. An additional fee may apply in the event that the Company is requested to print and post the voucher to the recipient.
    4. Payment will be requested via a secure online payment form, the link for which will be included in the
      confirmation email. Once payment has been received the voucher will be issued
    5. All vouchers are valid for 6 months from the date of purchase and are non refundable
  11. Complaints
    1. If you have any complaints, please direct them to us via email at enquiries@cityswish. Please include your name, contact details and outline your complaint in the email
  12. Copyright
    1. All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to the Company or otherwise used by the Company as permitted by law
    2. In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial use only
    3. Trademarks that belong to other parties and appear within the contents of the Website are hereby acknowledged and/or used with owner’s knowledge and/or approval
  13. Data Protection and Retention Policy
    1. The Company is a registered data controller under the Data Protection Act. Our registration number is A1013708. We will never pass your details on to any party for marketing purposes or send you offers from other companies that we think may interest you
    2. The only party we may share some of your data with is our therapists, to provide them with the information they need to provide the Services
  14. Disclaimers and Limitation of Liability
    1. In the event of any breach of these Terms and Conditions by us, the remedies of the customer shall be limited to the damages which shall in no circumstance exceed the price of the Services that the customer has purchased from the Company. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence or that of our agents or employees
    2. The Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy
    3. To the extent permitted by law, the Website will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website
    4. The Website  makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive
    5. The limitations and exclusions in this clause only apply to the extent permitted by applicable law
  15. Alterations
    1. We may alter these Terms and Conditions from time to time and post the new version on our Website, following which all use of our Website will be governed by that version. You must check the terms and conditions on the Website regularly
  16. Severance
    1. If any provision or term of these Terms and Conditions shall become or be declared illegal, unlawful, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them
  17. Indemnity
    1. You agree to indemnify and hold the Company and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against the Company arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of our Website
  18. Jurisdiction
    1. These Terms and Conditions and your use of our Website are governed by English law and you submit to the non-exclusive jurisdiction of the English court
  19. Force Majeure
    1. The Company will not be held liable for any failure to perform any of its obligation liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, and the Company shall be entitled to a reasonable extension of its obligations
  20. Waiver
    1. No waiver by the Company (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future
  21. Company Information
    1. CitySwish Limited is registered in England and Wales with registered number 10196394, having its registered office at Unit C14, Poplar Business Park, London E14 9RL and business telephone number 02033188234.